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Tribune News Network
Doha
THE Minister of Public Health Her Excellency Dr Hanan Mohamed al Kuwari on Sunday announced the launch of Qatar’s first Patient Experience Forum in November this year.
The forum, set to be one of the largest health conferences in the region, will be held on November 16-17 in Doha and is expected to draw more than 1,000 delegates from Qatar and the region.
Delivered by Hamad Medical Corporation (HMC) in partnership with internationally renowned US-based healthcare consultants Planetree Inc, the conference will highlight the importance of involving patients and their families and caregivers in every decision that impacts the care they receive.
Commenting on the importance of patient-centred care, Dr Kuwari said, “Great care is not just about having highly qualified care teams, the latest technology, or the best services and facilities – it is also about treating patients in the way they want to be treated. This means respecting their values, preferences and needs.
“Ensuring that patients and their families are central to decision making related to their care is now recognised as a key component of high-quality healthcare. The launch of the Patient Experience Forum represents one of many initiatives that will help to propel us forward on our journey towards a more patient-centred approach to care and a real partnership with patients.”
Nasser al Naimi, deputy chief of quality at HMC, Center for Patient Experience and Staff Experience (CPESE) and director, Hamad Healthcare Quality Institute (HHQI) said, “Patient-centred care is about doing things for the patient with the patient. Collaborating with patients, family members, and caregivers while addressing the patient’s medical needs helps us identify their expectations based on the patient’s individual values and preferences. This combined effort benefits both the patient and the healthcare system.
“The forum will provide a platform for discussion around a more empathic and collaborative approach to care. Delivering high-quality care is at the heart of HMC and this conference. I encourage everyone who is working in healthcare, in whatever capacity, to join us at this Forum.”
Meanwhile, Dr Kuwari was updated on two other important patient experience initiatives - a mobile library for patients and a storybook describing the healthcare experience of patients from their own personal perspective. Both initiatives have been spearheaded by the CPESE team to improve the experience of patients at HMC.
Naimi noted: “The patient library, which is being piloted at Qatar Rehabilitation Institute, serves as a source of leisure and entertainment for patients during their hospital stay. Similarly, the patient storybook is a collection of positive stories from HMC patients about their own care experiences. It provides readers with an opportunity to understand their journey and their perception of the healthcare services they received.”
For more information about the Patient Experience Forum and to register your interest in attending, visit http://pef2019.hamad.qa.
Doha
THE Minister of Public Health Her Excellency Dr Hanan Mohamed al Kuwari on Sunday announced the launch of Qatar’s first Patient Experience Forum in November this year.
The forum, set to be one of the largest health conferences in the region, will be held on November 16-17 in Doha and is expected to draw more than 1,000 delegates from Qatar and the region.
Delivered by Hamad Medical Corporation (HMC) in partnership with internationally renowned US-based healthcare consultants Planetree Inc, the conference will highlight the importance of involving patients and their families and caregivers in every decision that impacts the care they receive.
Commenting on the importance of patient-centred care, Dr Kuwari said, “Great care is not just about having highly qualified care teams, the latest technology, or the best services and facilities – it is also about treating patients in the way they want to be treated. This means respecting their values, preferences and needs.
“Ensuring that patients and their families are central to decision making related to their care is now recognised as a key component of high-quality healthcare. The launch of the Patient Experience Forum represents one of many initiatives that will help to propel us forward on our journey towards a more patient-centred approach to care and a real partnership with patients.”
Nasser al Naimi, deputy chief of quality at HMC, Center for Patient Experience and Staff Experience (CPESE) and director, Hamad Healthcare Quality Institute (HHQI) said, “Patient-centred care is about doing things for the patient with the patient. Collaborating with patients, family members, and caregivers while addressing the patient’s medical needs helps us identify their expectations based on the patient’s individual values and preferences. This combined effort benefits both the patient and the healthcare system.
“The forum will provide a platform for discussion around a more empathic and collaborative approach to care. Delivering high-quality care is at the heart of HMC and this conference. I encourage everyone who is working in healthcare, in whatever capacity, to join us at this Forum.”
Meanwhile, Dr Kuwari was updated on two other important patient experience initiatives - a mobile library for patients and a storybook describing the healthcare experience of patients from their own personal perspective. Both initiatives have been spearheaded by the CPESE team to improve the experience of patients at HMC.
Naimi noted: “The patient library, which is being piloted at Qatar Rehabilitation Institute, serves as a source of leisure and entertainment for patients during their hospital stay. Similarly, the patient storybook is a collection of positive stories from HMC patients about their own care experiences. It provides readers with an opportunity to understand their journey and their perception of the healthcare services they received.”
For more information about the Patient Experience Forum and to register your interest in attending, visit http://pef2019.hamad.qa.
